Fact: As customers, we want the brands we buy from to offer support on the platforms we’re on daily. Implementing customer service solutions into your social strategy will greatly benefit your business, as you’ll be meeting customers where they are. But to provide great social media customer service, there are a few things you need to have in place! Today we’re covering 3 ways you can offer customer service support, as well as some of our best practices you can use moving forward.

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